HELVOSDR™ · Customer Support
A little help for everyday living.
Contact Us
Questions about our washable sofa covers, your order, or caring for your selected cover? Find our official contact details and support guidance below.
A thoughtful detail.
A helpful conversation.
Product selection. Sofa fit. Everyday care.
01 / Company Details
Business Information
- Brand Name:
- HELVOSDR™
- Legal Company Name:
- Xuzhou Youwei Jun E-commerce Co., Ltd.
- Legal Representative:
- Wu Yuting
- Customer Support Email:
- service@helvosdr.com
- Customer Service Phone:
- +86 181 3842 0678
- Customer Service Hours:
- 8:00 AM – 10:00 PM
- Official Website:
- helvosdr.com
- Unified Social Credit Code:
- 91320302MAKCMKU183
- Registered Business Address:
- Room 119, Building 2, Zhenhe Street, Huanglou Subdistrict, Gulou District, Xuzhou City, Jiangsu Province
Get in Touch
Contact HELVOSDR™
At HELVOSDR™, we believe clear communication is an essential part of a considered shopping experience.
Our customer support team can assist with questions about washable sofa covers, fabric details, sizing, sofa compatibility, fitting instructions, washing guidance, order concerns, shipping information, return requests, and general website inquiries.
HELVOSDR™ is owned and operated by Xuzhou Youwei Jun E-commerce Co., Ltd., which manages this official online store and provides customer service support for website-related matters.
Support Channels
Customer Support Information
For assistance, please contact our team through the following official channels.
Please include relevant details with your inquiry.
Response Time: Our support team reviews customer requests carefully and aims to provide a helpful response within 3 business days.
04 / How We Can Help
Support for Everyday Living
Product Information
Find the right covering.
Ask us about fabric composition, dimensions, available colors, included pieces, fitting methods, or washing instructions. Please include the product name or page link so we can identify the correct item.
Order Support
Help with your order.
For order-related questions, please provide your order number and the email address used at checkout. These details help our team locate your purchase and review your request efficiently.
Shipping Assistance
Follow your delivery.
If you need assistance with shipment updates, tracking information, or delivery-related questions, contact us with your order number and any relevant tracking details.
Returns & Refunds
Guidance on your request.
Please contact our team before sending an item back. We will review your request and provide guidance according to our Return & Refund Policy. Return instructions will be provided by customer support.
05 / Contact Guidelines
A few details
help us help you.
To help us understand and respond to your inquiry, please include the relevant information listed here.
Providing complete information helps our team review your request more effectively.
- Your order number and the email address used at checkout
- The product name or a link to the selected sofa cover
- The selected color, size, or set option, if relevant
- A clear description of your question or request
- Relevant photos of the cover, care label, packaging, or sofa where needed to explain the issue
For sizing or fitting questions, a clear photo of your sofa, its relevant measurements, and the name of the selected cover can help us provide more relevant guidance. Please follow the measuring instructions on the individual product page.
Our Service Commitment
Clear Communication.
Considered Support.
HELVOSDR™ is committed to transparent communication and responsible customer support.
We understand the value of clear product information, convenient assistance, and helpful communication after a purchase. Our goal is to respond carefully to your questions and offer appropriate guidance based on your individual situation and our published store policies.