HELVOSDR™ · Returns & Refunds
A little guidance after your purchase.
Return Policy
Information about return eligibility, refund processing, and support for your HELVOSDR™ washable sofa covers.
Clear guidance.
Considered aftercare.
01 / Company Details
Business Information
- Brand Name:
- HELVOSDR™
- Legal Company Name:
- Xuzhou Youwei Jun E-commerce Co., Ltd.
- Legal Representative:
- Wu Yuting
- Customer Support Email:
- service@helvosdr.com
- Customer Service Phone:
- +86 181 3842 0678
- Customer Service Hours:
- 8:00 AM – 10:00 PM
- Official Website:
- helvosdr.com
- Unified Social Credit Code:
- 91320302MAKCMKU183
- Registered Business Address:
- Room 119, Building 2, Zhenhe Street, Huanglou Subdistrict, Gulou District, Xuzhou City, Jiangsu Province
Introduction
Our Return &
Refund Policy
At HELVOSDR™, we want customers to feel confident when choosing our washable sofa covers.
HELVOSDR™ is owned and operated by Xuzhou Youwei Jun E-commerce Co., Ltd., which manages this website and provides customer support services.
This Return & Refund Policy explains the conditions, procedures, and support process for requesting a return or refund. Our goal is to provide a clear and reasonable after-sales experience through transparent communication.
Return Eligibility
When You Can
Request a Return
Calendar days after delivery
Please contact our support team within this period to request a return.
To be eligible for a return, the product should generally meet the following conditions:
- The item is unused and unwashed
- The item remains in its original condition
- The original packaging is included where applicable
- All included pieces and accessories are present, such as cover panels, cushion covers, fastening components, and other supplied items
- The item has not been damaged through improper use
Products showing signs of use, damage caused after delivery, or changes that affect their suitability for resale may not qualify for a change-of-mind return.
Start a Return
How to Request
a Return
Before sending any item back, please contact our support team at service@helvosdr.com with the following information:
- Your order number and the email address used at checkout
- The product name and selected color, size, or set option, where applicable
- The reason for your return request
- Relevant photos or supporting information when necessary
Contact our team.
Send your order information and explain your request.
Receive guidance.
Our team will review the details and applicable requirements.
Follow the instructions.
Use the return address and directions provided for an approved return.
Our customer service team will review your request and provide return instructions if it meets the applicable requirements.
Please do not send products back before receiving return guidance from our support team.
Return Address
Where to Send
an Approved Return
For accurate handling, please contact HELVOSDR™ before arranging a return shipment.
After your return request is approved, our customer service team will provide the appropriate return address and instructions.
Please do not send returns to our registered business address unless our support team specifically instructs you to do so.
Following the provided instructions helps ensure returned items can be properly received and processed.
06 / Return Shipping
Return Shipping
Responsibility
For returns due to personal preference, incorrect selection, or other non-quality-related reasons, customers may be responsible for the applicable return shipping costs.
Please contact us if your item arrives:
- Damaged
- Defective
- Incorrect
- Significantly different from the product description
HELVOSDR™ will review the situation and provide an appropriate solution. Possible solutions may include:
- Replacement assistance
- A return arrangement
- A refund solution
The resolution and any return shipping arrangements will depend on the circumstances of the case and applicable requirements. Please contact us before paying for return shipping.
07 / Product Concerns
Damaged or
Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
To help us review the issue efficiently, please provide:
- Your order details
- Photos or videos showing the issue, where available
- A description of the problem
For concerns involving fabric, seams, fastening components, incorrect sizes, or missing cover pieces, please identify the affected part and include relevant photos where possible.
For sizing concerns, please include the selected variant, product label, and relevant measurements where available.
Our team will review the information and provide assistance. HELVOSDR™ aims to handle product-related concerns fairly and offer suitable solutions.
Refund Process
When Refunds
Are Processed
Refund Processing Time:
Business days following receipt and review of an
approved return.
Once an approved return has been received and reviewed, eligible refunds will be processed.
The time it takes for funds to appear in your account may depend on the processing procedures of the relevant payment service provider or financial institution.
You will receive confirmation after the refund process has been completed.
Return Limitations
Non-Returnable
Situations
Subject to applicable law, returns may not be accepted in situations including:
- Products damaged through improper handling after delivery
- Used or washed sofa covers returned for non-quality-related reasons
- Items returned without prior communication
- Products missing necessary cover pieces, fastening components, or supplied accessories
- Items that are no longer in their original condition
- Requests submitted outside the return period
If you have questions about eligibility, please contact our support team before returning the product. This policy does not exclude any mandatory consumer rights.
Customer Support
Help With Returns
& Refunds
HELVOSDR™ is committed to providing helpful and transparent customer service.
For questions about returns, refunds, or after-sales requests, please contact:
Email:
service@helvosdr.com
Phone:
+86 181 3842 0678
Customer Service Hours:
8:00 AM – 10:00 PM
Our team aims to respond to customer requests within 3 business days.